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 Warranties & Service
Carl's objective is to offer you quality furniture at the best available price.
For one (1) year from the date of delivery, Carl's will repair free of charge any manufacturing defective merchandise located within Oneida /Herkimer County.
All damages including wood damage (chips, cracks, or scratches) must be reported within 5 days of delivery or it will be considered in-home damage.
All Warranties are to the original purchaser accompanied by a sales receipt.
| Clearance Merchandise is sold as-is. There is no exchange, refund, return, or service. |
Loose Seat Cushion Core
We will repair loose seat cushions including parts and labor for 5 years. Seat cushions must be brought to a Carl's Furniture City store.
Wooden Frame
We will repair the wooden frame on your upholstered furniture including parts and labor for 5 years.
Pick Up and Delivery Charges
Normal delivery charges apply for all Pickups, Exchanges & Returns.
What We Cover:
- We will repair the loose seat cushion cores, including parts and labor, for 5 years
- Loose seat cushions must be bought to the Carl’s Furniture City location nearest you.
- We will repair the wooden frame on your fully upholstered furniture for 5 years
- Some manufacturers will provide replacement parts for recliner mechanisms for 2-5 years provided parts are still available from the manufacturer. Customer pays for installation and transportation
Exclusions:
- Fabrics–fading or wearability
- Customer modifications including fabric protection
- Fabric protection
- Electrical components
- Customer modifications
- Normal body depressions in mattresses
- All Clearance (As-Is) merchandise
- Damage caused by negligence, accident, or furniture used for purposes other than it was intended including commercial use
- Damages or defects not reported within 5 days
We are not responsible for service items left at our facility for over 30 days.
For Service, Dial 315-724-1111
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