Buy Today, Enjoy Tonight

Big news Upstate New York! Now get Same Day Delivery within one hundred miles of the Carls Furniture City Utica Store on orders placed by 2pm. We understand that with your busy schedule, it's often difficult to make time to shop during the day. That's why Carl's offers Same Day Deliveries until Two o' clock! Our huge warehouse and large fleet of delivery trucks allows us to have your furniture to you the very same day, including Saturdays!

With Same Day Delivery, you'll have just enough time to make space for your new furniture.

* Same day delivery on most items; limited to our capacity in local areas. Limited to stock on hand. All same day delivery orders must be placed before 2pm, Monday through Saturday. Online orders must be placed before 2pm.

How Can Carl's Offer Same Day Delivery?

With our, HUGE warehouse, Carl's is able to assemble and deliver furniture to your home the very same day. Our enormous inventory and large fleet of delivery trucks ensure you won't have to wait days, weeks, and even months to get the furniture you want. With our giant selection of furniture, we make furniture buying easy. Don't wait, come down today!

Delivery Service

When it comes to delivery of your new furniture, you can pick it up at one of our store locations or have our expert delivery teams deliver and set it up for you when we come to your home. At Carl's Furniture City you can have your new furniture tonight!

Your new furniture will be brought into your home and set up for you. That includes beds and mattresses. Gold Delivery Service begins at $79.99, please see the chart for rates to your area.

Gold Delivery Chart

Delivery Information

For your convenience, we will call you the morning of delivery with an estimated timeframe.

For any delivery questions or information regarding your timeframe, please call 315-724-1111 monday-Saturday from 8:00 am to 5:00 pm.

Deliveries are closed the following U.S. Holidays:

Easter
Memorial Day
4th of July
Labor Day
Thanksgiving
Christmas Day
New Years Day
All balances must be paid by 3pm the day before delivery.

Pre-Delivery Checklist:

- Do we have the correct delivery address and phone numbers where you can be reached?
- Do we need a map for your new area?
- Do you have elevators, narrow stairs, or other special delivery obstacles?
- Will the furniture fit through the doorways and hallways?
- Do you have access to the property?
- Will someone be available all day to accept delivery?
- Is the room cleared? Our drivers cannot move your existing furniture.
- Please be sure to have someone 18+ available to accept and sign for delivery.
- If you need to cancel your delivery, please notify us at least 24 hours prior to your scheduled delivery
- All balances must be paid before scheduling delivery
- To reach Delivery, Dial 1 315-724-1111

Other Important Information to Remember

We are an all day delivery service. For your convenience we are able to provide an estimated timeframe. Please keep in mind that this is only an estimate and it may change based on day of delivery delays (traffic, accidents, etc). We will keep you informed if a change occurs.

You will receive a call the morning of delivery with an estimated timeframe. If you miss the call, please call customer service at 315-724-1111 between 8am and 5pm, Monday thru Sunday.

For your convenience, we will be more than happy to provide you with a 30 minute call ahead on the day of delivery. Please confirm the number we should be calling. Let us know if you would like to receive a call ahead.

Please have a responsible person over the age of 18 at your home to accept delivery.
Our insurance does not permit out drivers to move your furniture or electronic equipment.

Are we picking up your old mattress?

No, Unfortunately we are not abe to pick up old mattress sets for health reasons, we are unable to pick up mattresses that are wet, excessively soiled, or bloodstained. We will also not pick up bedframes.

Day of Delivery

Our goal is to make sure you are satisfied. In order to do this, we will need to ask you a few questions when the driver has completed the delivery. The driver will ask to use your phone to call a toll free number. Before calling, please take a few minutes to thoroughly inspect your merchandise. It is important that you are satisfied with the merchandise you are accepting. The call will take approximately 1 minute. They will ask you questions such as:

Have you inspected your merchandise?

Is your merchandise placed where you want it?

Have they removed the packing material and trash from your home?

Are you satisfied with your delivery?

They will then ask to speak to the driver again. This will complete the delivery process. We appreciate you taking the time to help us ensure that you are satisfied.

Customer Pick Up Information

Our Pickup Center is 801 Wager St Utica, New York 13502.

Tuesday –Friday 8:00am-5:45pm
Saturday 8:00am-5:45pm
Warehouse is closed Sunday & Monday for pickups

All balances must be paid at the store

* Same day delivery on most items; limited to our capacity in local areas. Limited to stock on hand. All same day delivery orders must be placed before 2pm. Online orders must be placed before 1pm.